2012 - 2015

Bachelor of Science in Psychology, 

Sociology Minor

Focusing on understanding people from a neurological, biological, developmental, cognitive, and sociological perspective. This became a foundation for my career for building empathy and understanding human behavior.

2018 - 2019

Master of Science in Human Computer Interaction

Specialization in Psychology

Applying background in psychology to research, improve, and develop intuitive technologies and experiences based on the needs and capabilities of the user. Goal: to create evidence based, user-centered designs by gaining skills in quantitative and qualitative research methods from user insights and data. Currently applying skills and working on numerous projects.

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2016

Beta Product Tester

Aided a mobile app based startup to promote active lifestyles by connecting likeminded individuals to promote health and wellness. Became the user with product testing to identify pain points, bugs, and provide feedback directly to the software developer.

2017 - 2018

Usability Testing | Cognitive Ergonomics Lab

Applied quantitative and qualitative skills to redesign and optimize the protocol to remove contaminated personal protective equipment (PPE) for Ebola-trained healthcare workers by conducting usability testing on PPE with error analysis, think aloud protocol, and workload assessments.

Funded by the CDC in collaboration across three labs: microbiology, design, and human factors

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FALL 2018

UX Research & Design

Tackled a company wide challenge of task allocation and management by understanding pain points of in-store associate with interviews and contextual inquiries. Backed by feedback sessions and usability testing, we designed an app to connect store associates at the right time for the right reasons.

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2016 - 2017

UX | UI Design

Worked internationally in South Africa for a technology-based marketing firm and aided in UI design for an in-house, web-based management and tracking system for experiential event promotions and in-store promotions. Provided consumer product feedback reports for clients. This experience piqued my interest in the UX | UI field and helped steer me towards an educational background to support this field of work.

SPRING 2019

UX Research & Design

Conducted research to improve MARTA's current research & analysis methods by investigating user pain points with interviews, contextual inquiries, and artifact analysis. With empathy maps, process flow diagrams, and participatory design focus groups, we created a toolkit for implementation:
survey redesign, a consumer facing app, and data dashboard.

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SUMMER 2019

UX Research

Promoted Universal Design by investigating pain points with under represented groups of immigrant drivers. Created a process book to help researchers conduct studies with low fluent or non-english speaking drivers, conducted usability testing on the Driver's App, and investigated service design for the Driver Experience with proctored field surveys and observations. Presented actionable recommendations to stakeholders.

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FALL 2019

UX Research & Design | SimTigrate Design Lab

Partnering with Children's Healthcare of Atlanta to inform design for their new Biocontainment Units

by providing design implications, recommendations, and documentation of design decisions based on simulations and participatory design focus groups. Creating a research plan to evaluate the built environment of a research facility to aid Mild Cognitive Impairment Fellows for Emory Healthcare.

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FALL 2018

UX Research & Design

Created an e-commerce website: a dynamic bicycle component customization tool by demonstrating the cost and benefits for specific needs and wants of users. Investigated user behavior with interviews, created design implications and parameters, created storyboard and narrative walkthroughs for mock-ups through iterations, and conducted usability testing with heuristic evaluations and questionnaires.