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Portfolio Highlights
Password Protected Projects

Image by Viktor Avdeev

How might we enhance the Uber Immigrant Driver experience?

FOUNDATIONAL RESEARCH

MOBILE APP |  UNIVERSAL DESIGN 

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How might we define a new Go-To-Market Strategy?

STRATEGIC RESEARCH

SaaS | WEB APP | B2B 

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EVALUATIVE RESEARCH  

HARDWARE

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Evaluate and improve the Remote Controller for our new bot

Industry UX Experience

Senior User Researcher

 

  • User Research Team of One leading research strategies to guide and define product strategy and roadmaps for three product teams that align with the organization's goals

  • Conducting marketing and growth research to support a new GTM strategy by improving messaging and positioning and onboarding to enhance user activation with personas and personalization

User Researcher 

  • Established research practices at Crunchbase

  • Crafted 45 research reports that contributed to over 15 features/new products and influenced a new Go-To-Market strategy

  • Conducted end-to-end research that primarily focused on the web search experience and new tools & features for personalization (i.e. homepage, notifications, saved searches)

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User Researcher 

  • The primary researcher for the Operations Platform that optimized autonomous vehicle deliveries and fleet operations

  • Assessed current workflows and tools with field studies and evaluated against human factors guidelines to define and improve new scalable hardware and software products and experiences for autonomous vehicles, robots, and various operators

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UX Research Intern

  • Promoted Universal Design by investigating pain points to help underrepresented groups of immigrant drivers with usability testing on the Driver's App

  • Investigated service design for the Driver Experience with proctored field surveys and observations

  • Created a process book to help researchers conduct studies with low-fluent or non-English-speaking drivers 

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Technical Intern

  • Worked internationally in South Africa for a technology-based marketing firm and wore many hats

  • Aided in UI design for an in-house, web-based management and tracking system

  • Improved marketing landing page

  • Summarized survey data to provide digestible consumer product feedback reports for clients (i.e. Kotex, Huggies, etc.)

Healthcare UX Projects

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SimTigrate Design Lab

Graduate Research Assistant

Partnered with the Children's Healthcare of Atlanta to inform hospital room layout designs for new Biocontainment Units to reduce accidental contamination and the spread of Ebola

  • Provided design implications, recommendations, and documentation of design decisions based on simulations and participatory design focus groups

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SimTigrate Design Lab

Graduate Research Assistant

Partnered with Emory Healthcare to evaluate the built environment of a research facility to aid Mild Cognitive Impairment Fellows

  • Created a research plan and selected appropriate metrics to assess the built environment by collaborating with Architects, Emory Program Coordinators, and Environmental Psychologists

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Cognitive Ergonomics Lab

Graduate Research Assistant

Redesigned and optimized the protocol to remove contaminated personal protective equipment (PPE) for Ebola-trained healthcare workers to reduce the spread of Ebola/Norovirus

  • Conducted usability testing on PPE to identify pain points with error analysis, think-alouds, and workload assessments with healthcare workers across 4 different hospitals in Georgia

Funded by the CDC in collaboration across three labs: microbiology, design, and human factors

Civic Tech UX Projects

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City of Atlanta Georgia | City Planning 

UX Research & Design

Partnered with Atlanta City Planners to understand cyclists' safety concerns to help inform decisions about city infrastructure with a data visualization tool with cyclists' survey data

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MARTA | Atlanta Public Transportation

UX Research

Improved MARTA's current research & analysis methods by recommending a survey redesign, an upgraded consumer-facing app, and a data dashboard supported by user pain points with interviews, contextual inquiries, and artifact analysis supported by empathy maps, process flow diagrams, and participatory design focus groups.

Education

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Georgia State University

Bachelor of Science in Psychology

Sociology Minor

  • Focused on understanding people from a neurological, biological, developmental, cognitive, and sociological perspective

  • Foundational in UX career to build empathy, understand human behavior/biases

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Georgia Institute of Technology
Master of Science in Human-Computer Interaction
Specialization in Human Factors & Psychology

  • Applied background in psychology

  • Gained applied skills in quantitative and qualitative research methods and foundational human factors and ergonomics knowledge

  • Worked on multiple projects to research, improve, and develop intuitive tech and experiences based on user insights and data to create evidence-based, user-centered designs

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