An app that connects
the right store associates
at the right time
for rapid assistance
How might we improve the Quality of Service Survey
to create more actionable recommendations?
My Path to UX
Get to know a bit of how I created my path to UX.
2018 - 2019
Master of Science in Human-Computer Interaction
Specialization in Psychology
Applied background in psychology and gained skills in quantitative and qualitative research methods. Worked on many projects to research, improve, and develop intuitive tech and experiences based on user insights and data to create evidence-based, user-centered designs.
UX Research & Design | The Home Depot
Tackled a company-wide challenge of task allocation and management by understanding pain points of in-store associates with interviews and contextual inquiries. Backed by feedback sessions and usability testing, we designed an app to connect store associates at the right time for the right reasons.
UX Research & Design | ATL Public Transportation
Improved MARTA's current research & analysis methods by recommending a survey redesign, an upgraded consumer-facing app, and a data dashboard supported by user pain points with interviews, contextual inquiries, and artifact analysis supported by empathy maps, process flow diagrams, and participatory design focus groups.
UX Research & Design | Project
Created an e-commerce website: a dynamic bicycle component customization tool by demonstrating the cost and benefits of products for specific needs and wants of users. Investigated user behavior with interviews, created design implications and parameters, created storyboards and narrative walkthroughs for mock-ups through iterations, and conducted usability testing with heuristic evaluations and questionnaires.
2017 - 2018
Usability Testing | Cognitive Ergonomics Lab
Helped to redesign and optimize the protocol to remove contaminated personal protective equipment (PPE) for Ebola-trained healthcare workers by conducting usability testing on PPE to identify pain-points with error analysis, think-alouds, and workload assessments.
Funded by the CDC in collaboration across three labs: microbiology, design, and human factors
UX Research & Design | SimTigrate Design Lab
Partnered with the Children's Healthcare of Atlanta to inform design for their new Biocontainment Units
by providing design implications, recommendations, and documentation of design decisions based on simulations and participatory design focus groups.
UX Research | Uber
Promoted Universal Design by investigating pain points to help underrepresented groups of immigrant drivers with usability testing on the Driver's App, investigated service design for the Driver Experience with proctored field surveys and observations, and created a process book to help researchers conduct studies with low fluent or non-English speaking drivers.
UX Research | SimTigrate Design Lab
Partnered with Emory Healthcare and created a research plan to evaluate the built environment of a research facility to aid Mild Cognitive Impairment Fellows guided by metrics from Architects, Emory Program Coordinators, and Environmental Psychologists.
UX Research & Design | Atlanta City Planning
Partnered with Atlanta City Planners to understand cyclists' safety concerns to help inform decisions about city infrastructure with a data visualization tool with cyclists' survey data.