Created with SOUL by Alexandra M. Nguyen; Stay curious.

WHAT DID YOU DO?

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Usability Testing 

for the App

Improving

Service Design

Actionable Recommendations

Promoted Universal Design and conducted usability testing on the Driver App with low fluent or non-speaking English drivers with semi-structured interviews and cognitive walkthroughs. Used an interpreter during sessions.

Investigated user pain points throughout the Driver Experience for service design with field observations and proctored field surveys.

Provided actionable recommendations and presented to leadership and stakeholders.

What a tease!
 

Based on NDA shennanigans, it's best that I don't publish my work! Feel free to contact me for further information about my process.