Created with SOUL by Alexandra M. Nguyen; Stay curious.

overview.

ABOUT THE PROMPT

Delta would like to improve the experience for booking flights on a mobile device:

 

  • Decide how you might study user needs to understand how we can improve the experience. 

  • Plan a study that you would complete in 2 months.

  • Assume you have 1 senior researcher and 2 junior researchers to perform the work.

    • You can easily travel around the world on Delta to do research work and can compensate research participants. 

PRESENTATION

Please feel free to watch this video or check out the PDF here.