Alexandra M. Nguyen

overview.

ABOUT THE PROMPT

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Delta would like to improve the experience for booking flights on a mobile device:

• Decide how you might study user needs to understand how we can improve the experience. 

• Plan a study that you would complete in 2 months.

• Assume you have 1 senior researcher and 2 junior researchers to perform the work.

  • You can easily travel around the world on Delta to do research work and can compensate research participants. 

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PRESENTATION

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Please feel free to watch this video or check out the PDF here.

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